Refund & Cancellation Policy

We offer a 15-day return window from the date of delivery for most products. Items must be unworn, unwashed, with all original tags attached and in original packaging.

The following items are not eligible for return: custom-stitched or made-to-measure pieces, items marked as "Final Sale", undergarments, and accessories where hygiene seals have been removed.

Log in to your account at whenwhatwear.in/account/orders, select the order, and click "Return or Exchange". Our team will schedule a free doorstep pickup within 48 hours of request approval.

Alternatively, write to returns@whenwhatwear.in with your order number and photographs of the item.

Orders can be cancelled at no charge at any point before our warehouse ships the item. A full refund is initiated automatically within the hour. Once a shipment tracking number is generated, the order cannot be cancelled — it must follow the returns process instead.

In the rare event your order arrives damaged or defective, notify us within 48 hours of delivery at support@whenwhatwear.in with clear photographs. We will arrange an immediate replacement or priority full refund — your choice.

We offer size and colour exchanges subject to availability. Initiate an exchange request through your account or by emailing returns@whenwhatwear.in. Reverse pickup and re-delivery are complimentary for the first exchange per order.

Refunds will not be processed for items returned outside the 15-day window, items showing signs of wear, washing, or damage caused by the customer, and items returned without prior approval.

Shipping charges paid on the original order are non-refundable unless the return is due to our error (wrong item, defective goods).